Refund Policy

Last updated 27 September 2026

Trivo PRO comes with a simple promise: if you ask within 14 days of any payment, you get all of it back — no reason needed, wherever you live. That covers your first payment and every yearly renewal.

How to ask

Any one of these works:

• Reply to the receipt email from Paddle, our reseller.
• Go to paddle.net and look up your purchase with the email you paid with.
• Write to trivogamedev@gmail.com with the email you paid with.

The money goes back to the card or account you paid with, usually within 5–10 working days depending on your bank. PRO ends when the refund is made; the quizzes you made stay yours.

After 14 days

A payment is not refunded after 14 days, except where the law where you live says otherwise. You can still cancel at any time: PRO stays on until the end of the year you paid for, and it will not renew.

Your legal rights

This promise is more generous than the 14-day right of withdrawal that consumers in the EU and UK have by law, and does not replace it. Nothing here limits any right your local consumer law gives you.

Free play and gifts

Playing Trivo is free, so there is nothing to refund there. Credits for AI questions are earned by playing and have no cash value. PRO given as a gift costs nothing and never turns into a charge.